Return Policy | IBT Building & Timber Merchants
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If your item was bought online, over the phone, in person or by mail, as a customer you have consumer returns rights under the legislation covered by the Consumer Contract Regulations

The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.

You then have a further 14 days from the date you notify IBT that you'd like to cancel your order to return the goods to us.

If you cancel your order you must return the goods to us at your own expense. You will be responsible for returning the goods to us at your own cost and provide proof of return, or we can arrange collection which would be chargeable at an agreed rate.

Returns Policy

  • Goods can be returned for a refund provided they meet the above guidelines, with a valid receipt, in pristine condition and their original packaging.
  • We reserve the right to charge a restocking charge of 15% on all returns.
  • A delivery/collection charge may be applicable and that would be agreed at the time of the return being requested.
  • You must notify us in writing before returning the goods. We reserve the right to refuse delivery of goods returned to us by courier or our own transport without prior notification.

Owing to the nature of the products, we will unfortunately not take back the following products unless in special circumstances. This list is non-exhaustive and we would try at all times to work with you to mitigate any costs arising, so please call the team to discuss if you have any of these products to return:

  • Powdered Products such as Cement, Postmix, Plasters, Fillers etc.
  • Perishables and other items that may deteriorate with short shelf life
  • Building Chemicals such as Silicones, Wood Fillers etc.
  • Paint
  • Bulk Bags/Poly Bags of Aggregates, Topsoil, Sand & Decorative Bark
  • Specially sourced and / or machined Timber or Sheets
  • Artificial Grass which has been cut to order
  • Non IBT Core Stock Products (Specials) (Specials are products that are not stocked by our company and have been purchased specifically for your order)
  • PIR Insulation Boards

This does not affect your statutory rights.

Returns - Contact us

Our return address is:

IBT Building & Timber (Merchants) Ltd

Wood Street


Central Scotland


Tel : 01324 474755

Fax : 01324 474756

Email :

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