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IBT - Opening Status from 5th April 2021 - Open as normal

Category: General
Published:


UPDATE - 5TH APRIL 2021


IMPORTANT INFORMATION ON DELIVERIES AND COLLECTIONS

The branch is open for trade with some safety measures in place, mainly based around limiting numbers in the branch at one time and regular cleaning intervals. 


Please read and follow the instructions on display if visiting the branch.


  • Please pre order online if you can - this will save time and keep visitor numbers internally down to a minimum
  • Stay safe - Please read and follow the instructions on display if visiting the branch
  • Please sanitise your hands on entering and exiting the branch


COLLECTIONS

We are open to all customers for collections between the hours of 7:45am to 4:15pm Monday to Friday and 8:00am to 11:45am Saturday.  We are also closed for collections between 12:30pm and 1:15pm for lunch. 


We may have to operate a queuing system at times with no more than 2 customers allowed in the branch office at any one time.  We ask that you be prepared to wait a little while if you're coming to collect material, visit our Landscaping Display or to make an enquiry.  We would also ask that you make your order or enquiry as quick as possible to mitigate the length of time for people queuing.


Hand sanitising stations are situated at various locations in the branch.  We would also ask you to try to pay electronically as much as possible.


DELIVERIES

Please click here for up to the minute information on our current delivery situation - https://www.ibtmerchants.co.uk/delivery-information


ENQUIRIES

During this busy time, we still strongly advise you to send us your enquiry to enquiries@ibtmerchants.co.uk as our phones are extremely busy with demand exceeding our ability to answer at times. 


There are 4 colleagues working through these emails so we will get back to you but it may take up to 1 working day.  Please include as much information as you can on your email as this will save time and allow us to respond to your enquiry quicker. 


Regards from all at IBT




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