All online orders with IBT are processed as Click & Collect so they will be prepared in anticipation of your arrival.
This means when you place an order on our website, your goods will be prepared for collection in a designated area, making the whole process as easy as possible for you.
How does it work?
Place Your Order Online
Add your items to the basket and complete checkout as normal.
Order Prepared by IBT
Our team will pick and prepare your order at the IBT branch.
Ready for Collection
We will endeavour to have your products ready within an hour. We will notify you thereafter.
Collect from Branch
Visit the branch during opening hours and collect your materials.
Important Information
All website orders for collection are Click & Collect but you can collect at your own convenience
We will hold your order until you are ready to collect
Orders are prepared for collection from a IBT as soon as the order is received
Collection is available during normal branch opening hours
Please bring your order confirmation number when collecting
When Will My Order Be Ready?
• Orders placed during opening hours are usually ready same day (subject to stock availability)
• If any items are not immediately available, our team will contact you
• You’ll be notified once your order is ready for collection
Large or Bulky Items
Please ensure you bring a suitable vehicle for collecting timber, sheet materials, aggregates, or other large items. Our staff will assist with loading where possible.
Need Help?
If you have any questions about your order or collection details, our team is happy to help.
01324 474755
enquiries@ibtmerchants.co.uk